Privacy Policy and Cookie Policy
1. Introduction
Welcome to the Ostakatel.ee OÜ website. We take your privacy seriously and process personal data only to the extent necessary to provide a functional and secure online store. This Privacy Policy explains what data we collect, how we use it, and what your rights are.
2. Data Controller
The data controller is:
Ostakatel.ee OÜ
Address: Tehnika 10/1, Viiratsi, Viljandimaa, 70104, Estonia
Registry code: 12987945
Phone: +372 5267 072
Email:
3. Data We Collect and Purpose of Processing
User Account and Orders (VirtueMart)
When creating an account or placing an order, we collect the following data:
- name
- email address
- phone number
- billing and delivery address
This data is used for:
- processing orders
- customer communication
- delivering goods
User account data is stored until the account is deleted.
Order data is stored in accordance with legal requirements and for at least 1 year.
Payment Processing (Everypay and ESTO)
Payments are processed via Everypay and ESTO financing services.
During payment, necessary personal data is transferred to these service providers, who act as independent data controllers.
Delivery (Omniva and Smartpost)
For order delivery, necessary data (such as name, phone number, and address or parcel machine selection) is shared with delivery partners:
- Omniva
- Smartpost
Contact Form (ConvertForms)
When you contact us via the contact form, we collect your name, email address, and message content.
This data is used solely to respond to your inquiry.
Google Analytics
We use Google Analytics to analyze website usage and better understand customer interest in our products.
The collected data is anonymous (e.g., page views and user behavior).
Google may process data outside the European Union (e.g., in the United States).
4. Data Retention
- Order data is stored for at least 1 year or as required by law
- User account data is stored until the account is deleted
- Contact form data is retained only for the purpose of responding
5. Data Sharing with Third Parties
Personal data is shared only when necessary:
- Everypay – for payment processing
- ESTO – for financing services
- Omniva and Smartpost – for delivery
- Google – for analytics services
We do not sell or share personal data with third parties for marketing purposes.
6. Your Rights
You have the right to:
- access your personal data
- request correction or deletion
- restrict processing
- object to processing
- withdraw your consent (e.g., for cookies)
If you believe your data has been processed unlawfully, you have the right to contact the Estonian Data Protection Inspectorate.
7. Data Security
We apply reasonable technical and organizational measures to protect your data.
However, data transmission over the internet is never completely secure.
8. Cookie Policy
The website uses cookies to ensure the proper functioning of Joomla, the VirtueMart store, and related extensions.
Necessary cookies
Required for the operation of the website and online store (e.g., shopping cart, session, login, payment process).
Analytical cookies (Google Analytics)
Used to understand how visitors interact with the website.
Cookies are stored on your device, and their duration depends on the type of cookie.
9. Managing Cookies
You can manage your cookie preferences via the cookie banner or your browser settings.
You have the right to refuse non-essential cookies or withdraw your consent at any time.
10. Disclaimer
While we take reasonable steps to protect your data, we cannot guarantee absolute security on the internet.
11. Changes
We may update this Privacy Policy from time to time. We recommend reviewing this page regularly.
Thank you for using the Ostakatel.ee OÜ online store!